Privacy Policy

Our Privacy Policy

At Goodwill Conveyancing, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our services. By engaging our conveyancing services or visiting our website, you agree to the practices described in this policy.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (“the Privacy Act”). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au

We may collect the following types of personal information:

Personal Details

  • Name, address, phone number, and email address.
  • Date of birth and identification documents (e.g., driver’s license, passport).

Property and Transaction Information

  • Property address and ownership details.
  • Details about the property transaction, including contracts and financial arrangements.

Financial Information

  • Bank account details for transaction purposes.

Other Information

  • Communications with us, including emails, phone calls, and messages.
  • Any additional information you provide as part of the conveyancing process.

 

We use your personal information for the following purposes:

  • To provide conveyancing services and facilitate property transactions.

  • To communicate with you about your matter or respond to inquiries.

  • To verify your identity and comply with legal obligations, such as Know Your Customer (KYC) requirements.

  • To process payments and manage financial transactions.

  • To comply with legal and regulatory obligations.

  • For internal record-keeping and administrative purposes.

We may disclose your personal information to third parties in the following circumstances:

  • To government agencies or authorities as required by law.

  • To financial institutions for payment processing.

  • To other parties involved in the transaction (e.g., solicitors, real estate agents, conveyancers).

  • To service providers who assist us with our operations (e.g. IT support, storage, and compliance services).

  • With your consent or as otherwise permitted by law.

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

We are committed to ensuring your personal information is secure. We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, or disclosure.

Your information is stored in secure systems, and access is restricted to authorised personnel only. While we take all reasonable steps to safeguard your information, we cannot guarantee absolute security due to the inherent risks of online and offline environments.

Under applicable privacy laws, you have the right to:

  • Access your personal information.

  • Correct any inaccuracies in your personal information.

  • Request the deletion of your personal information, subject to legal obligations.

  • Withdraw consent where applicable.

  • Lodge a complaint with a relevant privacy authority if you believe we have breached your rights.

To exercise any of these rights, please contact us.

When you visit our website, we may collect information through cookies and similar technologies to improve your browsing experience. This may include:

  • IP address and browser type.

  • Pages visited and time spent on the site.

  • Preferences and settings.

You can manage or disable cookies through your browser settings.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Goodwill Conveyancing 
[email protected]
0433 036 651

Thank you for trusting Goodwill Conveyancing with your personal information. We are committed to maintaining your privacy and ensuring a smooth conveyancing experience.